FAQ Archive | AZ House Cleaner

How do I book my first appointment?

Go to our booking page, enter your bedrooms, bathrooms, extras, and date, and see your price before you book. Booking […]

- October 4, 2026 by AZ House Cleaner

How do I request a different cleaner?

You’re welcome to request a different cleaner at any time. Call or text (928) 928-6243, or email [email protected], and we’ll […]

- October 4, 2026 by AZ House Cleaner

What happens after I book?

You’ll get a text from our booking software’s automated line, (888) 337-1353, and an email from [email protected]. Both keep you […]

- October 4, 2026 by AZ House Cleaner

Do you offer discounts?

Yes. Recurring cleanings save 30% weekly, 20% every 2 weeks, 15% every 3 weeks, 10% every 4 weeks, or 5% […]

- October 4, 2026 by AZ House Cleaner

How should I book my cleaning service if I only want specific rooms cleaned?

Our pricing is based on the number of bedrooms, bathrooms, and other areas of your home, such as common areas, […]

- June 12, 2025 by AZ House Cleaner

I only need specific areas of my home cleaned. Can I book a shorter cleaning session?

Our pricing is based on the number of bedrooms, bathrooms, and other areas of your home, so each cleaning is […]

- June 12, 2025 by AZ House Cleaner

What Is Your Privacy Policy?

Read our full Privacy Policy here. You can book your cleaning online 24 hours a day.

- June 12, 2025 by AZ House Cleaner

What Are Your Terms & Conditions?

Read our full Terms and Conditions. A few key points: A cancellation inside 24 hours of your clean, or a […]

- June 12, 2025 by AZ House Cleaner

What Are Your Hours?

Call or text (928) 928-6243 any time. We answer messages sent outside business hours as soon as possible. When you […]

- June 12, 2025 by AZ House Cleaner

How many cleaners will come?

We usually send one cleaner for every $200 of your job total. A job around $200 usually gets one cleaner, […]

- June 12, 2025 by AZ House Cleaner

Do I need to be home for my cleaning?

No. When you book, tell us how your cleaner gets in, like a door code or a key left out, […]

- June 12, 2025 by AZ House Cleaner

What if I need to cancel or reschedule?

Call or text (928) 928-6243, or email [email protected], and we’ll move your cleaning to a new date or cancel your […]

- June 12, 2025 by AZ House Cleaner

Services We Do Not Provide

Our cleaners do their absolute best to provide exceptional service, but there are certain things that we cannot offer / […]

- June 12, 2025 by AZ House Cleaner

Why do I need to book the cleaning service based on the actual size of my house?

It is important to book the cleaning service that matches the actual size and needs of your home to ensure […]

- June 12, 2025 by AZ House Cleaner

My house is undergoing renovations, but I only need a standard cleaning service. Why do I need to book a post-construction clean?

During renovations, fine dust and debris can accumulate, which standard cleaning services do not typically cover. A post-construction clean is […]

- June 12, 2025 by AZ House Cleaner

Do you offer long term contracts for cleaning services?

At AZ House Cleaner, we prioritize flexibility and transparency for our Arizona cleaning services. We do not engage in long-term […]

- June 12, 2025 by AZ House Cleaner

Home / Office Organization By The Hour

Sometimes a garage, a closet, or an entire room gets out of control and leaves you feeling overwhelmed. Hourly home […]

- June 11, 2025 by AZ House Cleaner

Move In Clean / Move Out Clean

Our Move In/Move Out option delivers a thorough cleaning to prepare the home for you or the new family moving […]

- June 11, 2025 by AZ House Cleaner

Deep Cleaning

If your home hasn’t had a professional clean in the last 30 days, we highly recommend adding the Deep Clean […]

- June 11, 2025 by AZ House Cleaner

Standard Clean

A Standard Clean is the maintenance clean you can book once or on a schedule. Recurring discounts start on your […]

- June 11, 2025 by AZ House Cleaner

What areas do you serve / service?

We clean homes across Arizona, including the Phoenix metro, Tucson, Flagstaff, Prescott, Sedona and Yuma. Book on our booking page, […]

- December 19, 2024 by AZ House Cleaner

How much will the cleaning cost?

We price by the number of bedrooms and bathrooms. A standard clean starts at $110 for common areas. Each bedroom […]

- December 19, 2024 by AZ House Cleaner

Do You Bring Your Own Cleaning Supplies for Housekeeping?

Yes. Your cleaner brings their own supplies, products, and equipment, including a vacuum and mop. If you want a specific […]

- December 19, 2024 by AZ House Cleaner

Can I request special tasks or extras?

Yes. You can add a special request as an extra on our booking page. Special requests start at $30. Tops […]

- December 19, 2024 by AZ House Cleaner

How do I change my credit card?

Log into your account at azhousecleaner.convertlabs.io and update your card on file. Your new card will automatically be noted as […]

- December 19, 2024 by AZ House Cleaner

Can I trust my cleaning professional?

Every cleaner runs their own business, carries their own general liability insurance, and is vetted before entering a home. Only […]

- December 19, 2024 by AZ House Cleaner

What happens if something goes wrong during my cleaning?

Call or text (928) 928-6243, or email [email protected], about any missed areas within 24 hours of your cleaning. Send photos […]

- December 19, 2024 by AZ House Cleaner

How is my billing information kept safe and secure?

We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, […]

- December 19, 2024 by AZ House Cleaner

Are the cleaners vetted?

Yes. Every cleaner is vetted before taking a job through AZ House Cleaner, and each one carries their own general […]

- December 19, 2024 by AZ House Cleaner

What is your 24-hour satisfaction guarantee?

Call or text (928) 928-6243, or email [email protected], about any missed areas within 24 hours of your cleaning. Send photos […]

- December 19, 2024 by AZ House Cleaner

What is your refund policy?

Refunds come after a re-clean. Tell us about missed areas within 24 hours by calling or texting (928) 928-6243 or […]

- December 18, 2024 by AZ House Cleaner